Keep up to date with the latest information about Microsfot Dynamics GP through articles from the Perfect Image and azurecurve blog.
Purchase Order Approval Workflow Automatically Rejected
April 3rd, 2017 by Ian Grieve
A client reported a problem with their PO Approval Workflow process failing whenever a PO was submitted for approval. As soon as the Submit button was pressed, the document was rejected, but did not show a user:
Looking in Workflow History showed the assigned user on both the Submit and Reject lines was showing as SYSTEM:
This was not a new workflow process, it is one which has been used for over a year, so I knew there was not an inherent problem.
Due to another issue I’ve been working on recently, I had a suspicion that this was AD related. To confirm this, I opened Workflow Maintenance () and tried to add a manager:
The return of the search on the name failed, which was what I had expected.
The problem was that Workflow was not able to sucessfully perform a lookup on Active Directory to determine the user. I relayed this information back to the client and they were able to determine that there was a problem with one of the domain controllers. Once resolved, the workflow was again working correctly.