Getting excellent post-implementation support is as crucial as selecting the right system. Does your Microsoft Dynamics GP partner really engage with you to make the most of your investment or do you feel like just another Help Desk customer?
Some partners promise excellent support but can’t deliver. This may be because they are under-resourced or under-skilled in key technical delivery areas or because they are primarily orientated to new sales and once your system has been implemented you are given what feels like minimal support for your money. Unfortunately many organisations are used to accepting poor service.
Perfect Image takes a different approach. We believe that individually tailored support over a longer period of time can provide very significant business benefits to our clients; improving knowledge within the user base, adjusting screens and process flows over time as your needs change, and to make the best use of reporting. And of course we provide a full Help Desk support service for any day-to-day issues or questions that might arise.
- We provide flexible annual support packages based on an hourly, daily or annual rate so you can choose the level of support and engagement you need.
- Our Help Desk is fully ITIL compliant, with co-located 1st, 2nd and 3rd line support.
- We will work with existing and 3rd party suppliers to provide an all-encompassing support package if required. Our focus is on adding value to you.
- All our delivery team are fully Microsoft Dynamics Great Plains certified .
- We work by challenging your ideas to ensure we add real value.
Interested in discussing becoming the next new Perfect Image support client? We’d love to hear from you!
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