Getting excellent post-implementation support is as crucial as selecting the right system. Does your Microsoft Dynamics GP partner really engage with you to make the most of your investment or do you feel like just another Help Desk customer?
Perfect Image offers flexible support options that can provide the exact level of maintenance and optimisation that your business needs at any point. Our approach is to tailor support over a longer period of time and become your trusted advisor. This provides significant benefit, as we understand your company and your industry to always provide the best GP solution for you.
Why Choose Microsoft Dynamics GP Support?
Whether you are changing ERP system or switching support partner, we are here to become a valuable extension of your team and help with any requests, queries, upgrades or optimisations. Whatever it is that you need from GP, relax in the knowledge that we are always on hand to support you. As GP consultants, we can take on part or all of implementing and maintaining Dynamics GP – our support offering is flexible to fit around your requirements.
The majority of our clients are long-term and find it beneficial for Perfect Image to take over the whole responsibility of the upkeep and maintenance of their ERP system due to their internal IT team’s busy workloads, or a need for external experts with the right skill set to take care of GP while they focus on their business.
Contact us today to speak to one of our friendly experts and find out what support options would be most beneficial to your company.
What Makes Us Different?
Strong Partnership Approach
At Perfect Image our focus is you; what you need and want from GP, and how we can help you to achieve it.
We will ensure that:
- We work with you on an ongoing basis so GP is aligned to your business needs
- You are consistently getting the best service and the best value for money
- Our experienced account managers and dedicated specialists remain in regular contact with you
Qualified In-House Experts
It is our goal to provide whatever resource it is you need from us to add value to your business. We are able to support, extend, and customise existing add-ons from third parties that integrate with GP to provide the most effective and up-to-date additional functionality.
Our highly skilled team of certified experts and engineers will undertake:
- Test and live upgrades
- Health checks and full system reviews
- Tailored training sessions
- Day-to-day support
- The integration and support of CRM and BI systems alongside Dynamics GP
Expertise with the Cloud
Moving forward, Dynamics GP is becoming increasingly cloud-based. We are a Gold Microsoft Partner in Cloud with Azure expertise and we can assist with hosting GP on the cloud – whether that is private, public or a partial use of cloud services.
The cloud can benefit your business with:
- Reduced costs as you don’t need to own and maintain servers
- High scalability
- PAYG approach with monthly subscription payments
- Improved back up and disaster recovery options
Why Choose Perfect Image for Support?
Microsoft Dynamics GP 2010 has dropped out of mainstream support and Dynamics GP 2013 will potentially drop out in early 2018. Perfect Image can support your platform regardless; we’re a GP partner who take on GP support contracts where your incumbent provider is no longer providing value, or we can assist in updating you to a version more suited to your business.
Our support offering includes:
- A long-term trusted partnership with a Microsoft Gold Certified Partner.
- Flexible annual support packages so you can choose the level of support and engagement you need.
- A fully ITIL compliant help desk with co-located 1st, 2ndand 3rd line support for any day-to-day issues or queries.
- We will work with existing and third party suppliers to provide an all-encompassing support package if required. Our focus is on adding value to you.
- A fully certified delivery team that includes Europe’s only Most Valued Professional (MVP) for Microsoft Dynamics GP.
Interested in Dynamics GP Support?
Contact Us for a Free Consultation
Reviewing your current Dynamics GP support contract? If you would like to find out more about how our GP support options will benefit your business, please contact us today for a free consultation with one of our friendly experts.
Find out how Dynamics GP can help your businessGet In Touch